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Terms of Service

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SoloSafe Labs LLC. ("SOLOSAFE", "Company," "we," "us," or "our"). By accessing, downloading, registering for, or using the SoloSafe platform (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms, together with any specific terms presented on our Platforms that apply to particular services, benefits, or features we may offer from time to time (collectively, the "Terms"), govern access to our Platforms, the download of our Apps, and the use of any Services available through them by any user ("user," "you," or "your"). Use of our Services is also subject to the Additional Terms (as defined below). Together, these Terms and the Additional Terms form the "Agreement." In the event of any conflict between general and specific terms, the specific terms will prevail.

THESE TERMS ARE A LEGALLY BINDING AND ENFORCEABLE AGREEMENT BETWEEN YOU AND SOLOSAFE LABS LLC. BY ACCESSING OUR PLATFORMS, DOWNLOADING OUR APP, CLICKING ON THE "I AGREE" OR SUCH SIMILAR BUTTON THROUGH SIGN-UP, OR SIMILAR ACTION, YOU ACCEPT AND AGREE TO THESE TERMS. BY MAKING A BOOKING OR PURCHASING OTHER TRAVEL SERVICE, YOU FURTHER EXPLICITLY AGREE AND ACCEPT THE ADDITIONAL TERMS. YOU REPRESENT AND WARRANT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS, AND WHERE APPLICABLE, TO THE ADDITIONAL TERMS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT BY USING THE SERVICES, OR OTHERWISE, NO CONTRACTUAL OR OTHER LEGAL RELATIONSHIP IS ESTABLISHED BETWEEN YOU AND SOLOSAFE LABS LLC. IF YOU DO NOT AGREE TO THE TERMS, YOU MAY NOT ACCESS USE OUR SERVICES.

2. DESCRIPTION OF SERVICES

SoloSafe is a digital platform designed to facilitate connections between solo travelers for the purpose of shared travel segments. SoloSafe acts solely as an intermediary interface. We do not provide transportation, security services, or travel agency services.

The provisions of the Travel Services and its related terms, rights, requirements and restrictions, are subject to the Service Provider's terms, polices and discretion and under its sole responsibility and liability. We are not a party to the terms between you and the Service Provider. A purchase of a Travel Service, including Booking of Accommodation, is made directly with a third-party Service Provider and not with us. We are not a 'contractual party' to your Booking. Any complaints, claims or demands that you have in connection with any of the foregoing, should be taken up directly with the Service Provider of the Travel Service for which a purchase or Booking was made.

3. PLATFORM CONTENT

We may further make available on our Platform certain Content related to the Travel Service, travel experience, etc. All such Content is provided solely for informative purposes and should not be used or relied upon as any type of advice.

Content presented on the Platform, especially information regarding pricing and availability, is based on information that we receive from third parties. While we make reasonable efforts to verify the accuracy of such information, it may include errors and inaccuracies or be based on availability. Therefore, we do not assume any liability in connection with such information. SUBJECT TO APPLICABLE LAWS, WE RESERVE THE RIGHT TO CORRECT INFORMATION ERRORS ON THE PLATFORM.

Any users or Accommodation visitors' reviews are generated from third parties' reviews platforms and subject to their own policies, including their own publication, scoring, rating and ranking policies. Such reviews are provided on our Platform for informative purposes only with no other guarantee, including as for its accuracy or reliability. We do not monitor such reviews in any manner.

We do not recommend or endorse any Travel Service, Travel Supplier, Third Party Offer, or no other specific product, service, ratings, opinions, or other information that may be included on the Platform. We make no representations regarding the amenities offered by any Travel Service or characteristics or features of any other products or services presented on the Platform.

4. LINKS, SEARCH ENGINES

The Service may contain links to other websites or resources. These linked sites or resources are not under the control of SOLOSAFE. We are not responsible for the contents of any such linked sites or resources. SOLOSAFE is not responsible for webcasting, or any other form of transmission received from any linked site. The inclusion of any link does not imply endorsement by SOLOSAFE of any website, service or any association with its operators. You acknowledge and agree that SOLOSAFE does not review, monitor, or endorse the linked sites and will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with, use of or reliance on any such content, goods or service available on or through any such website, service or resource.

5. ELIGIBILITY AND VERIFICATION

5.1 Eligibility

To use the Service, you represent and warrant that you are at least eighteen (18) years of age and possess the legal right and ability to enter into these Terms. You represent that you have all proper authorization, if you are acting on behalf of a corporation, to enter into the Agreement including the authority to bind such corporation to the Agreement (in such case, the term "user" and "you" will refer to such corporation). If the Service, or any part thereof, is determined to be illegal under the laws of your jurisdiction, you may not use the Service. In addition, you may not use the Services if you are located in a country which is subject to Israel, UK, EU, or US sanctions or embargo, or which has been designated a "terrorist supporting country", or if you are listed on any UK, EU, or US sanctions list or list of prohibited or restricted persons, including if you are listed or working on behalf of a Specially Designated National (SDN) or a person subject to similar prohibitions administered by a Unites States government agency.

5.2 Identity Verification

Access to the Service is contingent upon the successful completion of our identity verification process. You agree to provide current, complete, and accurate information, including but not limited to government-issued identification and biometric data (e.g., profile photo verification).

5.3 Background Checks

By using the Service, you voluntarily consent to background checks and screenings as required by SoloSafe. While we employ rigorous verification measures, SoloSafe does not guarantee the accuracy of any User's identity or background, nor does it guarantee that any User represents a safe companion.

6. USER CONDUCT AND RESPONSIBILITIES

You agree to use the Service in strict compliance with all applicable laws and regulations. You specifically agree to:

  • Accuracy of Information: Maintain accurate, truthful, and updated profile information at all times.
  • Purpose of Association: Use the Service strictly for platonic travel companionship. Use of the Service for dating, romantic solicitation, or sexual propositioning is strictly prohibited.
  • Community Standards: Treat all Users with respect and dignity. Harassment, discrimination, hate speech, or threatening behavior will result in immediate termination of your account.
  • Safety Protocols: Adhere to all in-app safety guidelines. You agree not to share personal contact information (phone numbers, social media handles, or addresses) prior to an initial in-person meeting facilitated through the Service's protocols.

7. PROHIBITED ACTIVITIES

In addition to the conduct described above, the following activities are strictly prohibited:

  • Using the Service for any illegal or unauthorized purpose, including but not limited to human trafficking, drug distribution, or fraud.
  • Impersonating any person or entity, or falsifying your affiliation with any person or entity.
  • Stalking, intimidating, or harming another User.
  • Attempting to reverse engineer, decompile, or extract source code from the SoloSafe platform.

8. DISCLAIMERS AND RELEASE

PLEASE READ THIS SECTION CAREFULLY.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SOLOSAFE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

SOLOSAFE IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT SOLOSAFE DOES NOT INQUIRE INTO THE CRIMINAL BACKGROUND OF USERS BEYOND OUR STANDARD VERIFICATION PROCESS AND DOES NOT VERIFY THE STATEMENTS OF ITS USERS.

BY USING THE SERVICE, YOU AGREE THAT ANY LEGAL REMEDY OR LIABILITY THAT YOU SEEK TO OBTAIN FOR ACTIONS OR OMISSIONS OF OTHER USERS OR OTHER THIRD PARTIES WILL BE LIMITED TO A CLAIM AGAINST THOSE PARTICULAR USERS OR THIRD PARTIES. YOU AGREE NOT TO IMPOSE LIABILITY ON, OR SEEK ANY LEGAL REMEDY FROM SOLOSAFE WITH RESPECT TO SUCH ACTIONS OR OMISSIONS.

9. INTELLECTUAL PROPERTY OWNERSHIP

SOLOSAFE or its affiliates or licensors retain all rights, title, and interest, including copyrights and other intellectual property rights, in the Service, Platform and Content (including, but not limited to, applications, software, code, designs, graphics, texts, information, pictures, video, sound, music, and other files, and their selection and arrangement) (collectively "Service Materials"). The entire Service Materials are protected by applicable copyright, trade dress, patent, and trademark laws, international conventions, and other laws protecting intellectual property and related proprietary rights. You shall not, nor shall you cause any other party to modify, decompile, disassemble, reverse engineer, copy, transfer, create derivative works from, rent, sub-license, distribute, reproduce framed, republish, scrape, download, display, transmit, post, lease or sell in any form or by any means, in whole or in part, use for any purpose other than for using the Service pursuant to these Terms or otherwise exploit any of the Service Materials without SOLOSAFE's explicit, prior written consent. All other uses of copyrighted material, including any derivative use, require explicit prior written consent from SOLOSAFE. Any reproduction or redistribution of Service Materials not in accordance with these Terms is explicitly prohibited and may result in the termination of your Account or block the ability to use our Services.

You hereby acknowledge that you do not acquire any ownership rights by using the Service or by accessing any of the Service Materials, or rights to any derivative works thereof.

You are not required to provide SOLOSAFE with any Feedback. However, should you provide SOLOSAFE with Feedback, including for the modification, correction, improvement or enhancement of the Service or any part thereof, then, subject to the terms and conditions of these Terms, you hereby grant SOLOSAFE a non-exclusive, irrevocable, worldwide, royalty-free license, including the right to sublicense, to use and disclose such Feedback in any manner SOLOSAFE chooses and to display, perform, copy, have copied, make, have made, use, sell, offer to sell, and otherwise dispose of SOLOSAFE and its sublicensees' products and content embodying such Feedback in any manner and via any media SOLOSAFE chooses, but without reference to the source of such comments or suggestions.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOLOSAFE, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REPUTATION, OR SAFETY, ARISING FROM OR RELATING TO (I) YOUR ACCESS TO OR USE OF THE SERVICE, (II) YOUR INABILITY TO ACCESS OR USE THE SERVICE, OR (III) THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON OR THROUGH THE SERVICE.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless SoloSafe and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

12. DEFINITIONS

For purposes of these Terms:

  • "Account" means your registered user account on the Platform.
  • "Content" means all text, graphics, software, images, audio, video, and other materials available on the Platform.
  • "Service(s)" means the Platform, Accounts, Content, digital products, subscriptions, software tools, and all features provided by Solosafe Lab LLC.
  • "Third-Party Provider" means any external company or individual whose products or services may be offered, integrated, or linked through the Platform.
  • "Additional Terms" means any product-specific, subscription-specific, or promotional terms displayed before purchase or enrollment.

13. TERMINATION

SoloSafe reserves the right, at its sole discretion, to modify, suspend, or terminate the Service or your access to the Service at any time and without notice, particularly in cases of suspected violation of these Terms or behavior that poses a risk to the SoloSafe community.

You may terminate your use of our Services at any time, without notice and for any or no reason by ceasing your use of the Services, and where applicable, request to terminate your Account.

14. PRIVACY & DATA PROTECTION

When you access and use our Services, we will collect, store and use certain information regarding you and your use of the Services. We will use and process personal information in accordance with our Privacy Policy.

15. DISPUTE RESOLUTION

THIS SECTION REQUIRES THAT ANY AND ALL CLAIMS BETWEEN YOU AND SOLOSAFE LABS LLC RELATED TO THESE TERMS, OUR PLATFORM, SERVICES, CONTENT, AND ANY RELATED CLAIMS, WILL BE RESOLVED BY BINDING ARBITRATION (EXCEPT FOR THE SPECIFIC EXCLUSIONS SET FORTH HEREIN) AND IT PREVENTS YOU FROM PURSUING A CLASS ACTION OR SIMILAR PROCEEDING IN ANY FORUM AGAINST SOLOSAFE DUE TO SUCH CLAIMS.

A) Arbitration Applicability, Exclusions and Jurisdiction — In the event of any claim, dispute, or controversy arising out of or relating to the Agreement, the Platform, Services, Content, or any engagement between you and SOLOSAFE (including any of its affiliates or subsidiaries), such dispute shall be resolved exclusively by arbitration in accordance with the paragraphs set forth below, except that you and us may assert claims on an individual basis in small claims court if we qualify. This includes any claims that arose before you accepted these Terms and the arbitration agreement. Arbitration is required if your country of residency enforces arbitration agreements, including without limitation, the United States. If you are outside the United States but attempt to bring a claim in the United States, this arbitration shall apply for determining of whether this dispute resolution section applies to you, as well as all other threshold determinations, including residency, arbitrability, venue, and applicable law. If your country of residence does not enforce arbitration agreements, or in any other event this arbitration agreement does not apply or is not enforceable, all other provisions under this Section will apply to the fullest extent permitted by law and the dispute shall be subject to the exclusive jurisdiction and venue of the federal or state courts located in Texas, and both you and SOLOSAFE hereby irrevocably submit to the personal jurisdiction of such courts and waive any jurisdictional, improper venue, inconvenient forum, or other objections to such jurisdiction and venue. Except as otherwise provided herein, to the maximum extent permitted by applicable law, the Agreement, as well as all claims, shall be governed by, and construed in accordance with, the laws of the State of Texas, without regard to any conflicts of laws rules, except to the extent preempted by or inconsistent with federal law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

B) Mandatory Pre-Arbitration Notice — Before either you or SOLOSAFE commence arbitration, the claimant must first send to the other a written notice of dispute ("Dispute Notice"). The Dispute Notice to SOLOSAFE should be sent by email to legal@gosolosafe.net. The Dispute Notice to you will be sent to your mailing or email address provided through the Services, or other appropriate method. The Dispute Notice must include your name, address, email address and phone number as well as describe the nature and basis of the claim or dispute; and the specific relief sought. Following such Dispute Notice the recipient must be provided 60 days after receipt of a complete Dispute Notice to investigate the claim and the parties shall discuss, in good faith, reaching a mutually agreeable solution or any extensions. Any arbitration proceeding cannot commence until the aforesaid period has ended.

C) Arbitration Rules — The Federal Arbitration Act ("FAA") applies to this arbitration agreement. The arbitration will be administered by the American Arbitration Association ("AAA"), before a single arbitrator and in the English language, in accordance with the AAA Consumer Arbitration Rules available at www.adr.org, as modified by this arbitration agreement. Except as specifically set forth under these Terms, the arbitrator shall apply the applicable law of the State of Texas. The arbitrator may also hold hearings by telephone or videoconference or decide issues on the basis of papers submitted by the parties, as the arbitrator deems appropriate. The arbitrator shall follow applicable law, and except as specified herein, can award the same individualized remedies that a court can award. The arbitrator's decision must be in writing and will include the essential findings and conclusions upon which the award is based. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA rules.

D) Arbitration Opt-Out — You can choose to reject this agreement to arbitrate ("opt-out") within fourteen (14) days after the date you agree to an arbitration provision for the first time, by emailing SOLOSAFE at: legal@gosolosafe.net. If you have previously agreed to arbitration, then you may not opt out of arbitration entirely, but you may opt out of any changes to the arbitration provision within 30 days of receiving notice of the revision. The opt-out email you send to us must state that you seek to opt out of this agreement to arbitrate (or revisions to this agreement to arbitrate) and must include your name, address, phone number, and email address.

E) No Class Actions or Representative Proceedings — YOU AND SOLOSAFE ARE HEREBY EACH IRREVOCABLY WAIVING THE RIGHT TO A TRIAL BY JURY, AS WELL AS THE RIGHT TO PARTICIPATE (FOR EXAMPLE, AS A CLASS REPRESENTATIVE OR CLASS MEMBER) IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER CLASS-WIDE OR REPRESENTATIVE ACTION OR PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN YOUR AND SOLOSAFE'S INDIVIDUAL CAPACITY.

16. GENERAL

A) Entire Agreement — The Agreement represents the entire agreement between SOLOSAFE and you with respect to the subject matter hereof and supersedes and replaces any and all prior and contemporaneous oral or written agreements and understandings between you and SOLOSAFE with respect to such subject matter. You confirm that in entering into the Agreement you have not relied on any statement or representation not expressly set out in the Agreement. The section headings in these Terms are for convenience only and may not be used for interpretive purposes.

B) Severability — If any provision of the Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

C) Waiver — Except as provided herein, the failure to exercise a right or to require performance of an obligation under the Agreement shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

D) Assignment — We may assign these Terms (or any of its rights and/or obligations hereunder) to any third party without your consent, without notice, and without any other restriction. We may further, from time to time and at our discretion, subcontract the performance of our obligations under these Terms. These Terms are personal to you, and you may not assign or transfer the Terms (or any of your obligations or rights hereunder) without our express prior written and signed consent. At SOLOSAFE's discretion, any of our obligations hereunder may be performed, and any of our rights or remedy may be carried out by a subsidiary and/or affiliate of SOLOSAFE.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact our legal team at: legal@gosolosafe.net

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